Living overseas, it is sometimes difficult getting quality care for valuable equipment. We’ve been camping and cooking out with this fire-pit for so long, and our mesh was a bit worn out. Customer service took fantastic care of us with just one quick email - no laborious back-and-forth. This company should be praised for their kind, quick efforts to maintain loyal customers. Many thanks!
Love the design, setup and function but the mesh is inadequate. After 5 fires holes began to develop. Made it to about a dozen fires. Ordered the double set to replace them and asked for a discount but did not hear back. Please improve the durability of the mesh.
Excellent and was talking about the experience with customer service and the overall product.
So great and EASY to use. Very light weight. We love our pop-up fire pit.
I've owned a Fireside Outdoor pop-up pit for over three years now and it has been a great purchase. Living near the beach in San Diego we tend to have beach bonfires relatively often and this has come in incredibly handy. Since having my pit over the years at least 3 other friends have gone ahead and bought pop-up pits of their own. I have had to replace the underside mesh a couple times, but in all fairness I may be considered a heavy user. I highly recommend this for it's ease of use and convenience.
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